Indefinite Delivery Vehicle: Indefinite Delivery Contract SLMAQM03C0019 by Department Of State with Robertson Forwarding Company Incorporated, Mod 4

C.1 INTRODUCTION THE PURPOSE OF THIS CONTRACT IS TO PROVIDE THE BOGOTA, COLOMBIA NARCOTIC AFFAIRS SECTION (NAS) WITH FREIGHT FORWARDING SERVICES TO CONSOLIDATE THEIR VARIOUS INDIVIDUAL SHIPMENTS AND CONTAINERIZE THEM FOR EXPORT/IMPORT TO/FROM COLOMBIA. ALTHOUGH SOME SHIPMENTS WILL BE OF A HIGH PRIORITY NATURE AND WILL REQUIRE IMMEDIATE SHIPMENT, IT IS MOST OFTEN PRACTICAL TO CONSOLIDATE THE PACKING/CRATING AND SHIPMENT OF ITEMS. THE CONTRACTORÂ’S PRIMARY OBJECTIVE IS TO PROVIDE PROPER, TIMELY, AND COST EFFECTIVE FREIGHT FORWARDING AND WAREHOUSING SERVICES. C.2 REQUIREMENTS ITEMS 0001 AND OPTION ITEMS 1001 AND 2001 - THE CONTRACTOR WILL PROVIDE WAREHOUSING AND FREIGHT FORWARDING SERVICES IN ACCORDANCE WITH DEPARTMENT OF TRANSPORTATION (DOT) AND/OR INTERNATIONAL AIRLINES TRANSPORTATION (IATA) REGULATIONS FOR THE PACKING, FREIGHT HANDLING, FORWARDING, CARGO STORAGE, CUSTOMS CLEARANCE, DOOR TO DOOR SERVICES, AND OTHER RELATED SERVICES THAT APPLY TO SHIPMENTS ORIGINATING FROM, CONSIGNED TO, ROUTED THROUGH, AND/OR MOVED FROM/TO THE UNITED STATES TO/FROM COLOMBIA. THE CONTRACTOR SHALL BE REQUIRED TO HANDLE, STORE, WAREHOUSE, AND SHIP THE FOLLOWING TYPES OF SUPPLIES: (THIS IS NOT AN ALL INCLUSIVE LIST) AVIATION PARTS, COMPONENTS, AND SUPPORT EQUIPMENT HAZARDOUS MATERIAL AMMUNITION VEHICLES AND ACCESSORIES OFFICE EQUIPMENT AND SUPPLIES MARINE EQUIPMENT AND SUPPLIES BUILDING AND FACILITIES EQUIPMENT GENERAL COMMODITIES ITEMS 0002 AND OPTION ITEMS 1002 AND 2002 -THE CONTRACTOR SHALL MAINTAIN A DATABASE FOR ALL PURCHASE ORDERS, TASKS ORDERS, CONTRACTS AND AIRWAY BILLS PROCESS FOR SHIPMENT TO/FROM COUNTRY. IN THIS DATABASE, THE CONTRACTOR WILL KEEP TRACK OF PURCHASE ORDERS, CONTRACTS, 506A PRESIDENTIAL DETERMINATION PROGRAM, S4 AND S7 PSEUDO FMS CASE, SPECIFYING HOW MANY BOXES ARE RECEIVED BY INVOICE, IF PARTIAL OR COMPLETE SHIPMENTS ARE RECEIVED, AND SHIPPED TO THE COUNTRY. INFORMATION COLLECTED IN THIS DATABASE SHOULD BE SUITABLE FOR PREPARATION OF THE CARGO MANIFEST, CARGO ON HAND, AWB, GBL AND SED. THE CONTRACTOR SHALL KEEP TRACK OF ALL FOREIGN MILITARY SALES (FMS) REQUISITION RECEIPTS AND DELIVERIES BY MAKING THE APPROPRIATE ENTRY IN THE SUPPLY TRACKING AND REPAIR AND RETURN, PERSONAL COMPUTER (STARR/PC) SYSTEM. THE CONTRACTOR SHALL MAKE PERIODIC COMMUNICATIONS THROUGH THE DEFENSE LOGISTICS AGENCY (DLA) DATA COMMUNICATION SYSTEM (DAMES) TO ENSURE IN COUNTRY AND DODÂ’S DATABASES ARE KEPT CURRENT ON ITEMS RECEIVED AND SHIPPED. CONTRACTOR SHALL REPORT ANY SYSTEM MALFUNCTION TO THE COR/GTL WHO SHOULD PROVIDE THE REQUIRED TECHNICAL ASSISTANCE TO MAINTAIN THE SYSTEM OPERATIONAL. C.3 PERFORMANCE MEASURES 1. THE CONTRACTOR SHALL BE EVALUATED ON THE FOLLOWING CRITERIA. A. COMPLAINTS ON SHIPPING DAMAGE B. COMPLAINTS ON SHIPPING ERRORS BY PROGRAM C. ACCIDENTS PER QUARTER BY PROGRAM D. PERCENT OF LATE SHIPMENTS E. PERCENT OF ITEMS NOT PACKED TO REQUIRED SPECIFICATIONS F. PERCENT OF SHIPMENTS THAT MEET SCHEDULE G. TIME BETWEEN SHIPPING ERRORS H. ACCURACY AND TIMELINESS OF FINANCIAL RECORDS CATEGORIES RANKING TRANSIT TIME LOSS OR DAMAGE ALL OTHER EXCELLENT 100-98% 100-99% 100-99% VERY GOOD 97-96% 98-97% 98-97% SATISFACTORY 95-94% 96-94% 96-94% UNSATISFACTORY BELOW 94% BELOW 94% BELOW 94% 2. CONTRACTOR PERFORMANCE WILL BE OBTAINED FROM A VARIETY OF SOURCES, INCLUDING, BUT NOT LIMITED TO: A. COMPLAINTS, BOTH ORAL AND WRITTEN, SUBMITTED TO THE COR/GTL, BY CONSIGNEE OR CONSIGNOR. B. REPORTS OBTAINED OR FORMULATED FROM CONTRACTORÂ’S RECORDS, HISTORY FILES, AND FINANCE PAYMENT RECORDS. C. INCIDENT REPORTS. C.4 NOTES AND GUIDES THE CONTRACTOR WILL MAKE THE NECESSARY ARRANGEMENT FOR SHIPPING THE FREIGHT FROM FOB CONTRACTORÂ’S WAREHOUSE TO PORT OF IMPORTATION, LATIN AMERICA. THE CONTRACTOR WILL COORDINATE THE DELIVERY AND RECEIPT OF FREIGHT WITH EACH INDIVIDUAL SUPPLIER. THE NAMES, ADDRESSES AND TELEPHONE NUMBERS OF EACH SUPPLIER SHALL BE PROVIDED TO THE CONTRACTOR BY NAS. ALL SUPPLIERS WILL BE GIVEN AN ACK