(a) A person aggrieved by a denial of a right or privilege granted by AS 39.20.500 — 39.20.540 may file a complaint with the Department of Labor and Workforce Development.
(b) The Department of Labor and Workforce Development shall informally, promptly, and impartially investigate the matters set out in a filed complaint. If the investigator determines that the allegations are supported by substantial evidence, the investigator shall immediately try to eliminate the denial of rights or privileges by conference, conciliation, and persuasion.