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Ark. Code Ann. § 23-19-208

Customer service standards

Applied in 2 court decisions — leading case 2023 Ark. App. 123 - Altice USA, Inc., D/B/A Suddenlink Communications v. William Campbell (2023)

Most recently applied in 2023 Ark. App. 124 - Altice USA, Inc., D/B/A Suddenlink Communications v. Pam and Jesse Runyan, Parents and Guardians of J.R., an Incapacitated Person (March 2023)

Acts 2013, No. 276, § 2.

(1) A video service provider shall comply with the customer service requirements under 47 C.F.R. § 76.309(c), as it existed on January 1, 2013.

(2) A video service provider shall maintain a local or toll-free number for customer service contact.

(3) A video service provider shall implement an informal process for handling political subdivision or customer inquiries, billing issues, service issues, and other complaints.

(4) If an issue is not resolved through the informal process under subdivision (b)(2)(A) of this section, a political subdivision may request a confidential, nonbinding mediation with the video service provider, with the costs of the mediation to be shared equally between the political subdivision and the video service provider.

(5) A video service provider shall notify customers in writing of a change in rates, programming services, or channel positions as soon as possible.

(6) Written notice shall be given to subscribers at least thirty (30) days in advance of the change if the change is within the control of the video service provider.

Current official text: Arkansas General Assembly. Digitized from the UniCourt Code Improvement Commission public-domain capture. Reproduced from public-domain Arkansas statutes; confirm against the official source for the current text. Not legal advice.