20 ILCS 1335/45

An approved 2-1-1 service provider or telecommunications carrier and its employees, directors, officers, and agents are not liable to any person in a civil action for injuries or loss to persons or property as a result of an act, omission, or delay of the approved 2-1-1 service provider or telecommunications carrier, and its employees, directors, officers, or agents, in connection with: (1) developing, adopting, implementing, maintaining, or operating a 2-1-1 system; (2) making 2-1-1 available for use by the public; or (3) providing 2-1-1 services; except for injuries or loss resulting from the willful or wanton misconduct of the 2-1-1 service provider or telecommunications carrier and its employees, directors, officers, or agents.