The Commission, by rule, may establish and implement minimum service quality standards for prepaid calling service. The rules may include, but are not limited to, requiring access to a live customer service attendant through the customer service number, reporting requirements, fines, penalties, customer credits, remedies, and other enforcement mechanisms to ensure compliance with the service quality standards.
220 ILCS 5/13-404.2
Prepaid calling service standards
Known as the Universal Telephone Service Protection Law
The act spans §§ 220-5-13-100 to 220-5-13-904 (114 sections).
P.A. 100-20, eff. 7-1-17.
Official source: Illinois General Assembly. Reproduced from public-domain Illinois statutes; confirm against the official source for the current text. Not legal advice.