815 ILCS 555/15

A supplier of complex wheelchairs shall offer service and repairs to the consumer of the complex wheelchair for the useful life expectancy of the complex wheelchair, unless: (1) the consumer has moved outside of the original supplier's service area; (2) the damage that requires repair is the result of consumer abuse or misuse of the equipment that restricts coverage by the client's health plan, and the client refuses to pay for the repairs; or (3) the consumer or the consumer's representative poses a potential threat to the health and safety of the supplier or is otherwise abusive.