Sec. 8. (a) If the department of child services determines that the support enforcement agency is neglecting or refusing to provide services to an individual, the department of child services may:
(1) order the support enforcement agency to perform its duties under this article; or
(2) provide those services directly to the individual.
(b) The department of child services may determine that a foreign country has established a reciprocal arrangement for child support with Indiana and take appropriate action for notification of the determination.