The commissioner, in conjunction with the commissioner of banks, shall establish a procedure for the prompt resolution of consumer complaints relative to the activities of a bank or credit union as a licensed insurance agent or broker.
Mass. Gen. Laws ch. 175, § 210
Procedure for resolution of consumer complaints relative to banks or credit unions acting as insurance agents
Official source: Massachusetts Legislature. Reproduced from public-domain Massachusetts statutes; confirm against the official source for the current text. Not legal advice.