(a) An insurer that provides workers’ compensation insurance in the State shall have in the State competent individuals who:
(1) handle and adjust each disputed workers’ compensation claim in the State for the insurer; and
(2) possess the knowledge and experience to handle and adjust each disputed claim.
(b) An insurer that provides workers’ compensation insurance in the State shall establish a toll-free telephone number through which an insured or claimant, or a representative of an insured or claimant, may make direct telephone inquiries during regular business hours.
(c) The Commission may assess a fine not exceeding $1,000 on an insurer that does not comply with this section.