54. With respect to trade or marketing practices, the ombudsman may:
a. Conduct an investigation regarding an insurer's trade practices, including claims settlement practices and marketing practices;
b. Make the necessary inquiries and obtain such information as he deems necessary;
c. Hold a hearing;
d. Inspect any books or records which may be necessary for the investigation;
e. Compel any person to produce at a specific time and place, by subpoena, any documents, books, records, papers, objects or other evidence which he believes may relate to the investigation.
The ombudsman shall report his findings to the commissioner with respect to the trade practices or marketing practices under investigation.