The curriculum of each basic telecommunicator training class and in-service training each year for telecommunicators shall include:
A. crisis management and intervention;
B. dealing with individuals who are experiencing mental health issues;
C. methods of de-escalation;
D. peer-to-peer intervention;
E. stress management;
F. racial sensitivity;
G. reality-based situational training; and
H. high-quality telecommunicator cardiopulmonary resuscitation using the most current nationally recognized emergency cardiovascular care guidelines. Training on high-quality telecommunicator cardiopulmonary resuscitation shall include instruction on out-of-hospital cardiac arrest protocols and compression-only cardiopulmonary resuscitation.