1. The Taxicab Authority shall adopt regulations establishing a program for the transportation by taxicab of elderly persons and persons with permanent disabilities.
2. The program must require the Administrator to establish, maintain and make known a telephone number for elderly persons and persons with permanent disabilities to register complaints regarding transportation by taxicab.
3. The program must require a certificate holder to inform a person who requests transportation by taxicab within the area allocated to the certificate holder and who identifies himself or herself as an elderly person or a person with a permanent disability of the:
(a) Estimated time of arrival of the requested taxicab; and
(b) Telephone number maintained by the Administrator pursuant to subsection 2.