There is hereby created in the division of financial institutions the office of consumer affairs. The responsibilities of the office shall, at a minimum, include all of the following:
(A) Providing education to residents of this state regarding borrowing and related financial topics;
(B) Providing referrals to credit counseling services;
(C) Receiving complaints regarding alleged failures to comply with section 1349.26 or 1349.27 of the Revised Code;
(D) Contacting the persons that are the subject of such complaints, on behalf of the consumers;
(E) Referring matters to the superintendent of financial institutions for action under section 1349.34 of the Revised Code.