The little state houses shall:
(1) Hear complaints from individual citizens and entertain suggestions for improving functions of government;
(2) Work to remedy complaints and to implement suggestions, where feasible;
(3) Provide information and direct citizens to the appropriate governmental agency or department;
(4) Where appropriate, point out shortcomings in governmental operations to the attention of the governor and state departments or agencies; and
(5) Compile a list of complaints handled, suggestions received, and other services rendered into an annual report to be presented to the general assembly.