(A) The procedures governing the acceptance of applications are as follows:
(1) To receive consideration for a grant, applicants must request and submit an application provided by the department.
(2) All necessary documentation must be included with the application unless otherwise provided pursuant to DEERS and the applicant shall authorize access to DEERS for purposes of verification.
(3) Applications may be submitted via facsimile but the original documentation must be submitted before any grant payments are authorized.
(4) Incomplete applications must be returned to the applicant.
(5) The department, upon receipt of a complete original application, shall verify required information under DEERS and then shall process the information for payment. The application must be processed in an expeditious manner.
(B) The procedure governing payments are as follows:
(1) Payment must be made to the applicant who has met all eligibility requirements.
(2) The timeliness of payment is determined by the amount of funds available at the time of application.
(3) If adequate funds are not available, the application must be held in a queue until funds are available.
(4) Applications for casualty-based grants take precedence over all others.
(C) The procedures governing denials of applications are as follows:
(1) Grant applications from those not meeting eligibility requirements must be denied.
(2) A letter explaining the denial, as well as providing additional sources of available relief, must be sent to the applicant within thirty days after receipt of the application.