Every licensee under this title shall have a clear conflict resolution procedure, including an appeal process, that complies with the department's rules and shall communicate the procedure to each service recipient and family involved in the service. Termination of service or support because a third party payer refuses to continue to fund the service or support is not subject to the conflict resolution procedure. The location where service or support is to be provided is not subject to the conflict resolution procedure unless the location is inaccessible to the service recipient and the service recipient's family, as appropriate. The procedure must include the means to resolve a conflict informally and expeditiously in conformity with the department's rules. A licensee may not cease to provide services and supports to a service recipient with a developmental disability during the pendency of the conflict resolution over the objection of the service recipient.
Tenn. Code Ann. § 33-2-602
Licensees to adopt conflict resolution procedures and appeal processes
Applied in 1 court decision — leading case Shelburne v. Frontier Health (2003)
Most recently applied in Shelburne v. Frontier Health (May 2003)
Acts 2000, ch. 947, § 1; 2002, ch. 730, § 5; 2004, ch. 565, § 10.
Current official text: Tennessee Code (LexisNexis). Digitized from the UniCourt Code Improvement Commission public-domain capture. Reproduced from public-domain Tennessee statutes; confirm against the official source for the current text. Not legal advice.