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Tenn. Code Ann. § 66-19-104

Duty to inform consumer of rights

Acts 2001, ch. 194, § 1–3.

(1) Before beginning any repair work on a motor vehicle, an automotive repair facility shall inform the consumer for whom the repairs are to be done of the following rights: That a consumer: May request a written estimate for repairs that cost in excess of two hundred fifty dollars ($250); and

(2) May not be charged an amount over twenty-five percent (25%) in excess of the written estimate without the consumer's consent or good faith attempt to acquire the consent; and

(3) That repairs not originally authorized by the consumer may not be charged to the consumer without the consumer's consent unless a repair facility makes a good faith attempt to acquire the consent prior to providing additional repairs. A good faith attempt shall entail at least an attempted telephone call to the consumer.

(4) The consumer's rights provided in subsection (a) shall be: Displayed immediately before the space for the signature of the consumer conspicuously in easily readable type;

(5) Physically separated from the other terms of the form used for authorization of repairs; and

(6) Listed under the printed heading “Consumer's Rights.”

(7) If any automotive repair facility informs a consumer orally of the consumer's rights, the facility shall record in writing: The name of the persons who were notified or whom the facility attempted to notify;

(8) The date and time of the notification or attempt; and

(9) The signature of the person who made the notification or attempted notification.

(10) Failure to comply with this section shall abrogate the repair facility's rights under § 66-19-103.

(11) Nothing in this section shall apply to any person or entity licensed under title 55, chapter 17.

Current official text: Tennessee Code (LexisNexis). Digitized from the UniCourt Code Improvement Commission public-domain capture. Reproduced from public-domain Tennessee statutes; confirm against the official source for the current text. Not legal advice.