(a) An employee or agent of a rental company may not:
(1) make an oral or written representation that contradicts this chapter; or
(2) use coercive language or a coercive act in an attempt to persuade a renter to purchase a damage waiver.
(b) For purposes of this section, if the renter has declined the damage waiver, a further statement or question by the employee or agent that refers to the damage waiver, other than a statement made in conjunction with review of the rental agreement that the waiver has been declined, is considered coercive.