(a) The ombudsman shall:
(1) review grievances to determine whether the state bar followed the proper grievance procedures;
(2) receive complaints about the system;
(3) receive and investigate complaints on violations of the system's procedural rules;
(4) answer questions from the public on the system's operation, accessing the system, and the availability of other state bar programs;
(5) assist members of the public wishing to submit a lawyer grievance by explaining the information required and the methods for submitting the information; and
(6) at least annually, make recommendations to the board of directors and the supreme court for improvements to the system, including ways to improve access to the system and changes to the grievance form.
(b) The ombudsman may not:
(1) draft a complaint for a member of the public;
(2) act as an advocate for a member of the public;
(3) reverse or modify a finding or judgment in any disciplinary proceeding; or
(4) intervene in any disciplinary matter.