(a) The commission shall:
(1) set progressive goals for improving the commission's error rates in the financial assistance program under Chapter 31 and supplemental nutrition assistance program; and
(2) develop a specific schedule to meet those goals.
(c) As appropriate, the commission shall include in its employee evaluation process a rating system that emphasizes error-rate reduction and workload.
(d) The commission shall take appropriate action if a region has a higher than average error rate and that rate is not reduced in a reasonable period.