The commission shall improve its management of supplemental nutrition assistance eligibility determination staff by:
(1) establishing clear performance expectations that can serve as the basis for performance assessments;
(2) planning for anticipated staffing needs;
(3) revising policies regarding overtime and accrual of compensatory time to ensure that eligibility determination staff members have access to supervisors as necessary;
(4) assessing the effectiveness of training provided to new eligibility determination staff members; and
(5) evaluating the compensation of eligibility determination staff members to determine if the compensation is sufficient to recruit qualified staff members and retain experienced staff members.