The department shall issue a certificate under this chapter to an agent if the department determines that the agent:
(1) has submitted a properly completed certification application to the department in a form acceptable to the department;
(2) has completed, within the 12-month period preceding the date of the certification application, all requirements for the certification required by rules adopted under this chapter; and
(3) has not committed an act for which a license or certification may be denied under Subchapter C, Chapter 4005.