(a) If the manufacturer, retailer, or installer does not provide the consumer with proper warranty service, the consumer may, at any time, request the department to perform a consumer complaint home inspection. The department may not charge a fee for the inspection.
(b) On payment of the required inspection fee, the manufacturer, retailer, or installer may request the department to perform a consumer complaint home inspection if the manufacturer, retailer, or installer:
(1) believes the consumer's complaints are not covered by the warranty of the manufacturer, retailer, or installer, as applicable;
(2) believes that the warranty service was properly provided; or
(3) disputes responsibility concerning the warranty obligation.
(c) The department shall perform a consumer complaint home inspection not later than the 30th day after the date of receipt of a request for the inspection.
(d) Notwithstanding any other provision of this section, the department may make an inspection at any time if it believes that there is a reasonable possibility that a condition exists that would present an imminent threat to health or safety.