(a) The board by rule shall:
(1) adopt a form to standardize information concerning complaints made to the board; and
(2) prescribe information to be provided to a person when the person files a complaint with the board.
(b) The board shall provide reasonable assistance to a person who wishes to file a complaint with the board.
(c) The board by rule shall adopt procedures concerning:
(1) the retention of information files on license holders; and
(2) the expunction of files on license holders, including complaints, adverse reports, and other investigative information on license holders.