(a) The board by rule shall adopt procedures governing:
(1) informal disposition of a contested case under Section 2001.056, Government Code; and
(2) informal proceedings held in compliance with Section 2001.054, Government Code.
(b) A rule adopted under this section must:
(1) provide the complainant and the license holder an opportunity to be heard; and
(2) require the presence of the board's legal counsel or a representative of the attorney general to advise the board or the board's employees.