(a) The board shall adopt a code of professional responsibility to regulate the conduct of a representative of the board authorized to inspect and survey a pharmacy.
(b) The code must contain:
(1) a procedure to be followed by a person authorized to represent the board:
(A) on entering a pharmacy;
(B) during inspection of the pharmacy; and
(C) during an exit conference; and
(2) standards of conduct that the person must follow in dealing with the staff and management of the pharmacy and the public.
(c) The board shall establish a procedure for receiving and investigating a complaint of a code violation. The board shall investigate each complaint of a code violation. The board shall forward results of an investigation to the complainant.
(d) The board may adopt rules establishing sanctions for code violations.