(a) An educational institution, library, or dominant carrier may request the commission to:
(1) provide for a reduced rate for a service that:
(A) is directly related to a distance learning activity or an information sharing program; and
(B) is not covered by commission rules;
(2) change a rate;
(3) amend a tariff; or
(4) amend a commission rule.
(b) The commission shall take the action requested under Subsection (a) if the commission determines the action is appropriate.