A primary ticket seller or reseller from which a consumer purchases a ticket shall guarantee a full refund, including handling fees, if:
(1) the event for which the primary ticket seller or reseller sold the ticket is canceled;
(2) the ticket does not grant the purchaser admission to the event;
(3) the ticket is counterfeit; or
(4) the ticket fails to conform to the description that the primary ticket seller or reseller advertised to the purchaser.