(1) In furtherance of the purposes in Section 31A-1-102, the commissioner may educate consumers about insurance and provide consumer assistance.
(2) Consumer education may include:
(a) outreach activities; and
(b) the production or collection and dissemination of educational materials.
(3) Consumer assistance may include:
(a) explaining:
(i) the terms of a policy;
(ii) a policy's complaint, grievance, or adverse benefit determination procedure; and
(iii) the fundamentals of self-advocacy; and
(b) informal efforts to negotiate a resolution of a dispute between a consumer and a licensee.
(4)
(a) Notwithstanding Subsection (3) and Section 31A-2-216, consumer assistance may not include:
(i) commencing an administrative, judicial, or other proceeding against a licensee to obtain specific relief from the licensee for a specific consumer; or
(ii) otherwise representing a consumer in any administrative, judicial, or other proceeding.
(5) Nothing in this section prohibits the commissioner from taking enforcement action for violations under Section 31A-2-308.
(6) The commissioner may adopt rules necessary to implement the requirements of this section.