(1) As used in this section:
(a) "Transfer rate" means the percentage of 911 calls that are:
(i) received by a public safety answering point during a fiscal year; and
(ii) transferred to another location in the state.
(b) "Transfer rate" does not include transfers from a public safety answering point to:
(i) 988 services;
(ii) poison control; or
(iii) until July 1, 2029, transfers to a public safety answering point or dispatch center managed by the Department of Public Safety.
(2) A public safety answering point shall:
(a) maintain a transfer rate that is no more than 2%;
(b) answer:
(i) 90% of all 911 calls within 15 seconds; and
(ii) 95% of all 911 calls within 20 seconds;
(c) adopt and implement the statewide CAD-to-CAD call handling and 911 call transfer protocol adopted by the Utah Communications Authority board under Section 63H-7a-204;
(d) participate in the Utah Communications Authority's annual interoperability exercise; and
(e) maintain designation as an emergency medical service dispatch center in accordance with Section 53-2d-403.