Human Voice Contact Act

The Human Voice Contact Act concerns the use of automated telephone answering equipment — systems that answer incoming calls with recordings or menus rather than a person. Its operative provisions regulate how such equipment may be used, with the aim of ensuring that callers can reach a live human rather than being confined to an automated system, and it defines the answering equipment that falls within its scope. Legislative findings accompany the substantive requirements, setting out the concerns about automated call handling that motivated the act.

Editorial summary generated from the text of this act. It is not part of the statute — read the sections below for the operative language.