Consumer protection refers to the laws designed to aid retail consumers of goods and services that have been improperly manufactured, delivered, performed, handled, or described. Such laws provide the retail consumer with additional protections and remedies not generally provided to merchants and others who engage in business transactions, on the premise that the consumers do not enjoy a sufficient bargaining position with respect to the businessmen with whom they deal and therefore should not be strictly limited by the legal rules that govern recovery for damages among businessmen. The overarching goal is to protect individuals and the interest of the public in general from unfair and misleading activity in business and commerce (such as false advertising and deceptive trade practices) and scams perpetrated by criminals (such as identity theft and pyramid schemes) that harm a substantial number of consumers.
Caguas (founded in 1775) is a city and municipality of Puerto Rico located in the Central Mountain Range of Puerto Rico, south of San Juan and Trujillo Alto, west of Gurabo and San Lorenzo, east of Aguas Buenas, Cidra, and Cayey. Caguas is located 20 miles (32 km) (twenty minutes to an hour by car) from San Juan and 40 miles (64 km) (an hour and a half by car) from Ponce. It is known as El Valle del Turabo (Turabo Valley) or La Ciudad Criolla (The Creole City) and its name originates from the Taíno cacique Caguax. Caguas is both a principal city of the San Juan-Caguas-Guaynabo Metropolitan Statistical Area and the San Juan-Caguas-Fajardo Combined Statistical Area.