Public utilities provide electric, gas, water or telephone service to customers in a specified area. Utilities have a duty to provide safe and adequate service on reasonable terms to anyone who lives within the service area on without discriminating between customers. Because most utilities operate in near monopolistic conditions, they can be heavily regulated by local, state, and federal authorities. Generally, the local and state agencies are called Public Service Commissions (PSC) or Public Utility Commissions (PUC). Municipal Utilities and Rural Electric Cooperatives may be unregulated though.
Holyoke is a city in Hampden County, Massachusetts, United States, on the banks of the Connecticut River. It is part of the Springfield, Massachusetts Metropolitan Statistical Area. The city was named after Elizur Holyoke, who explored the area in 1660. One of the first planned industrial communities, Holyoke's nickname is The Paper City.