Public utilities provide electric, gas, water or telephone service to customers in a specified area. Utilities have a duty to provide safe and adequate service on reasonable terms to anyone who lives within the service area on without discriminating between customers. Because most utilities operate in near monopolistic conditions, they can be heavily regulated by local, state, and federal authorities. Generally, the local and state agencies are called Public Service Commissions (PSC) or Public Utility Commissions (PUC). Municipal Utilities and Rural Electric Cooperatives may be unregulated though.
Shenandoah is a small town located in the lower part of the anthracite Coal Region, Schuylkill County, Pennsylvania. It is 105 miles (169 km) northwest of Philadelphia. The Greater Shenandoah area includes Shenandoah Heights, which is part of West Mahanoy Township and is located just north of Shenandoah.