(a) If a claim under a long-term care insurance contract is denied, the issuer, within sixty days of the date of a written request by the policyholder or certificate holder, or a representative thereof shall:
(1) Provide a written explanation of the reasons for the denial; and
(2) Make available all information directly related to the denial.
(b) Any policy or rider advertised, marketed, or offered as long-term care or nursing home insurance shall comply with this article.