Iowa Code § 2C.12
Complaints investigated
Redline — January 1, 2012 → current.View current text →
Current — January 1, 2017
As of January 1, 2012
1. The citizens’ aide may receive a complaint from any source concerning an administrative action. The citizens’ aide shall conduct a suitable investigation into the administrative actions complained of unless the citizens’ aide finds substantiating facts that:
1. The ombudsman may receive a complaint from any source concerning an administrative action. The ombudsman shall conduct a suitable investigation into the administrative actions complained of unless the ombudsman finds substantiating facts that:
a. The complainant has available another remedy or channel of complaint which the complainant could reasonably be expected to use.
a. The complainant has available another remedy or channel of complaint which the complainant could reasonably be expected to use.
b. The grievance pertains to a matter outside the citizens’ aide power.
b. The grievance pertains to a matter outside the ombudsman’s power.
c. The complainant has no substantive or procedural interest which is directly affected by the matter complained about.
c. The complainant has no substantive or procedural interest which is directly affected by the matter complained about.
d. The complaint is trivial, frivolous, vexatious, or not made in good faith.
d. The complaint is trivial, frivolous, vexatious, or not made in good faith.
e. Other complaints are more worthy of attention.
e. Other complaints are more worthy of attention.
f. The citizens’ aide resources are insufficient for adequate investigation.
f. The ombudsman’s resources are insufficient for adequate investigation.
g. The complaint has been delayed too long to justify present examination of its merit.
g. The complaint has been delayed too long to justify present examination of its merit.
2. The citizens’ aide may decline to investigate a complaint, but shall not be prohibited from inquiring into the matter complained about or into related problems at some future time.
2. The ombudsman may decline to investigate a complaint, but shall not be prohibited from inquiring into the matter complained about or into related problems at some future time.
C93, §2C.12
C93, §2C.12
Official source: Iowa Legislature. Reproduced from public-domain Iowa statutes; confirm against the official source for the current text. Not legal advice.