N.C. Gen. Stat. § 99E-65

In any civil action arising from any act or omission by the defendant in the performance of any lawful and prescribed actions pertaining to the defendant's assigned job duties as a 911 or public safety telecommunicator or dispatcher at a primary public safety answering point as defined in G.S. 143B-1400 or at any public safety agency to which 911 calls are transferred from a primary PSAP as defined in 143B-1400 for dispatch of appropriate public safety agencies, the plaintiff's burden of proof shall be by clear and convincing evidence.