Section 11484 · Family case managers

Each entity that receives a grant under section 11482 of this title shall employ, subject to subsection (d) of this section, an appropriate number of individuals with expertise in the provision of intensive and comprehensive supportive services to serve as family case managers for the program.

Each low-income family that desires to receive services from a program that receives assistance under this part shall be assessed by a family case manager on such family's initial visit to such program as to their need for services.

Family case managers shall formulate a service plan based on a needs assessment for each family. Such case manager shall carry out such plan, and remain available to provide such family with counseling and referral services, to enable such family to become self-sufficient. In carrying out such plan the case manager shall conduct monitoring, tracking, and follow-up activities, as appropriate.

Each family case manager shall have a caseload that is of a sufficiently small size so as to permit such manager to effectively manage the delivery of comprehensive services to those families assigned to such manager.