(a) The executive director shall ensure that the agency is responsive to environmental and citizens' concerns, including environmental quality and consumer protection.
(b) The executive director shall develop and implement a program to:
(1) provide a centralized point for the public to access information about the commission and to learn about matters regulated by the commission;
(2) identify and assess the concerns of the public in regard to matters regulated by the commission; and
(3) respond to the concerns identified by the program.